Returns Policy
We aim for your complete satisfaction. If you are not fully satisfied with your purchase, we accept returns under the following conditions:
- Eligibility:
- Items must be returned within 30 days of purchase.
- Products must be unused, in their original packaging, and in resalable condition.
- Process
- Please contact our customer service team to initiate a return.
- Provide proof of purchase (receipt or order confirmation).
- Refunds:
- Refunds will be issued to the original payment method within 7-10 business days after the return is processed.
- Shipping costs are non-refundable unless the return is due to our error.
- Exchanges:
- Exchanges are subject to product availability.
If you have any questions, contact us at info@iop-uk.org or via phone 01704 546 141